Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Degradation to multiple Twilio products
Incident
Report for Twilio
Resolved
This incident has been resolved, and all affected services are operating normally.
Update
All Twilio products are now observing recovery. We are continuing to monitor the issue and are awaiting further updates from our vendor. We will provide another update in 2 hours or as soon as more information becomes available.
Update
All Twilio products are now observing recovery. We are continuing to monitor the issue and are awaiting further updates from our vendor. We will provide another update in 30 minutes or as soon as more information becomes available.
Monitoring
All Twilio products are now observing recovery. We are continuing to monitor the issue and are awaiting further updates from our vendor. We will provide another update in 30 minutes or as soon as more information becomes available.
Update
We are continuing to investigate the cause of degradation impacting few Twilio products and are working to fully remediate the issue. We will provide another update in 30 minutes or as soon as we have more information.
Update
We are continuing to investigate the cause of degradation impacting few Twilio products and are working to fully remediate the issue. We will provide another update in 30 minutes or as soon as we have more information.
Update
We are continuing to investigate the cause of degradation impacting few Twilio products and are working to fully remediate the issue. We will provide another update in 30 minutes or as soon as we have more information.
Update
We are continuing to investigate the cause of degradation impacting few Twilio products and are working to fully remediate the issue. We will provide another update in 30 minutes or as soon as we have more information.
Update
We are continuing to investigate this issue.
Update
We are continuing to investigate this issue.
Update
Some customers may be experiencing higher than normal latency. Our team is actively investigating the issue and we will provide another update in 30 minutes or as soon as more information becomes available.
Update
Some customers may be experiencing higher than normal latency. Our team is actively investigating the issue and we will provide another update in 30 minutes or as soon as more information becomes available.
Update
We are continuing to investigate the cause of the degradation to several Twilio products and work to fully remediate all impacts. We will provide another update in 30 minutes or as soon as we have more information.
Update
We are continuing to investigate the cause of the degradation to several Twilio products and work to fully remediate all impacts. We will provide another update in 30 minutes or as soon as we have more information.
Update
We are continuing to investigate the cause of the degradation to several Twilio products and work to fully remediate all impacts. We will provide another update in 30 minutes or as soon as we have more information.
Update
We are continuing to investigate an issue with intermittent 5xx errors in across APIs. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Update
We are investigating intermittent 5xx errors in across APIs. We expect to provide another update in 15 minutes or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with errors when receiving updates from Sync. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
This incident affected: DEVELOPER TOOLS (Console, Event Streams, Debugger & Alarms, Documentation, REST API, Bulk Export), FLEX (Flex Application Platform, Flex Insights, Flex Agent Desktop, Flex Queue Stats, Flex Teams View, Flex Admin Console, Flex Routing, Flex Conversations, Flex Programmable Chat, Flex Programmable Voice, Proxy, Flex Plugins, Flex Billing), ACCOUNT SECURITY (Verify), TWILIO PLATFORM (Billing, Customer Support Center, Other, Account Insights, Trust Hub, Organization), SERVERLESS (Sync), PROGRAMMABLE MESSAGING (MMS, SMS, SMPP, Messaging Channels, Notify, Conversations, Messaging Services, Content API, RCS Messaging, Programmable Messaging API, Intelligent Alerts), and PROGRAMMABLE VOICE US1 (Voice Insights US1, Voice REST API US1).