Voice Quality Issues with Inbound and Outbound Voice Calls from UK to UK Phone Numbers

Incident Report for Twilio

Resolved

The issue affecting call quality on inbound and outbound voice calls from UK to UK phone numbers has been resolved, and the service is functioning normally at this time.

Posted Sep 07, 2021 - 10:08 PDT

Monitoring

We are seeing recovery for voice quality issues on inbound and outbound calls from UK to UK phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 07, 2021 - 08:08 PDT

Update

We continue to observe quality issues with inbound voice calls from UK to UK phone numbers. The outbound issue has been already fixed, and we are currently working with our carrier partner to resolve the inbound issue. We expect to provide another update in 16 hours, or as soon as more information becomes available.

Posted Sep 06, 2021 - 21:50 PDT

Update

We continue to observe quality issues with inbound voice calls from UK to UK phone numbers. The outbound issue has been already fixed, and we are currently working with our carrier partner to resolve the inbound issue. We expect to provide another update in 8 hours, or as soon as more information becomes available.

Posted Sep 06, 2021 - 13:50 PDT

Update

We continue to observe quality issues with inbound voice calls from UK to UK phone numbers. The outbound issue has been already fixed, and we are currently working with our carrier partner to resolve the inbound issue. We expect to provide another update in 4 hours, or as soon as more information becomes available.

Posted Sep 06, 2021 - 09:50 PDT

Update

We continue to observe quality issues with inbound voice calls from UK to UK phone numbers. The outbound issue has been already fixed, and we are currently working with our carrier partner to resolve the inbound issue. We expect to provide another update in 2 hours, or as soon as more information becomes available.

Posted Sep 06, 2021 - 07:53 PDT

Investigating

During our monitoring, we noticed voice quality issues with inbound and outbound voice calls from UK to UK phone numbers. The outbound issue has been already fixed, and we are currently working with our carrier partner to resolve the inbound issue. We expect to provide another update in 1 hour, or as soon as more information becomes available.

Posted Sep 06, 2021 - 06:58 PDT

Monitoring

We have started seeing recovery for inbound calls to Twilio UK phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours, or as soon as more information becomes available.

Posted Sep 06, 2021 - 05:53 PDT

Update

We are continuing to observe voice quality issues with inbound voice calls from UK to UK phone numbers, with outbound calls no longer affected. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours, or as soon as more information becomes available.

Posted Sep 06, 2021 - 04:37 PDT

Update

We are continuing to observe voice quality issues with inbound voice calls from UK to UK phone numbers, with outbound calls no longer affected. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours, or as soon as more information becomes available.

Posted Sep 06, 2021 - 02:42 PDT

Investigating

We are observing voice quality issues with inbound and outbound voice calls from UK to UK phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 06, 2021 - 02:01 PDT

This incident affected: CARRIER NETWORK (Voice, Europe).