Devices Using Super SIM May Experience Issues Receiving OTA Updates

Incident Report for Twilio

Resolved

The issue causing devices using Super SIM to experience missing OTA updates has been resolved, and it is operating normally at this time.

Posted Jun 22, 2023 - 16:06 PDT

Update

We are now seeing recovery of the issue causing devices using Super SIM to experience missing OTA updates. We are continuing to monitor for service stability. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 22, 2023 - 15:06 PDT

Monitoring

We are now seeing recovery of the issue causing devices using Super SIM to experience missing OTA updates. We are continuing to monitor for service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 22, 2023 - 12:58 PDT

Update

The issue causing devices using Super SIM to experience missing OTA updates has been identified. The affected service on the partner’s side has been restarted. We are checking if the missing events could be replayed. We will provide another update in 2 hours or sooner once more information becomes available.

Posted Jun 22, 2023 - 12:42 PDT

Identified

The issue causing a small set of devices (less than 1%) using Super SIM has been identified. We are working with our partners to investigate the root cause. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 22, 2023 - 10:56 PDT

Update

We have identified that since 13th of June there could be an issue where a small set of devices using Super SIM won’t receive any OTA updates. We are actively working to identify and resolve the issue. Likewise, we will provide another update in 1 hour or sooner once more information becomes available.

Posted Jun 22, 2023 - 09:52 PDT

Investigating

Our monitoring systems have detected a potential issue with Super SIM. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jun 22, 2023 - 09:45 PDT