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        Twilio Database Errors Causing Intermittent Account Configuration and Billing Issues

        Incident Report for Twilio

        Resolved

        The potential issue causing a high volume of connections to a specific database endpoint has been fixed. And systems are operating normally.
        Posted Jul 05, 2022 - 14:33 PDT

        Update

        The potential issue causing a high volume of connections to a specific database endpoint has been fixed. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Posted Jul 05, 2022 - 14:05 PDT

        Monitoring

        The potential issue causing a high volume of connections to a specific database endpoint has been fixed. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Posted Jul 05, 2022 - 13:41 PDT

        Update

        We are currently investigating an incident that is causing issues related to the configuration of accounts and automatic payments. Our engineers are currently working to resolve this issue. We will post an update in 2 hours, or as soon as we have further information.
        Posted Jul 05, 2022 - 11:41 PDT

        Update

        We are currently investigating an incident that is causing issues related to the configuration of accounts and automatic payments. Our engineers are currently working to resolve this issue. We will post an update in 1 hour, or as soon as we have further information.
        Posted Jul 05, 2022 - 10:45 PDT

        Update

        We are currently investigating an incident that is causing issues related to the configuration of accounts and automatic payments. Our engineers are currently working to resolve this issue. We will post an update in 30 minutes, or as soon as we have further information.
        Posted Jul 05, 2022 - 10:23 PDT

        Investigating

        Our monitoring systems have detected a potential issue with a high volume of connections to a specific database endpoint . Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Jul 05, 2022 - 09:52 PDT
        This incident affected: TWILIO PLATFORM (Billing).
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