Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Connectivity Lost on ~5% of Super SIM Devices
Incident
Report for Twilio
Resolved
Connectivity on devices with active data sessions on Super SIM incident has been resolved and service is operating normally at this time.
Monitoring
We are observing an improvement in connectivity on devices with active data sessions on Super SIM. Devices that attempted to reconnect immediately after losing connectivity should have been able to successfully reconnect to the redundant instances while the impacted one recovered. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Identified
Beginning at 10:14 UTC, we observed ~6.8% of active data sessions on Super SIM being dropped. Devices that attempted to reconnect immediately after losing connectivity should have been able to successfully reconnect to the redundant instances while the impacted one recovered. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 2 hours or sooner once more information becomes available.