Increased Latency and 5XX Errors for Messaging Logs

Incident Report for Twilio

Resolved

The issue affecting increased latency for Messaging Logs as well as a low volume of 5XX errors has been resolved, and the service is functioning normally at this time.

Posted Sep 19, 2025 - 10:55 PDT

Monitoring

We have started seeing recovery for the increased latency for Messaging Logs as well as a low volume of 5XX errors. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 19, 2025 - 10:35 PDT

Identified

The issue causing increased latency for Messaging Logs as well as a low volume of 5XX errors has been identified. We are actively working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 19, 2025 - 09:41 PDT

Update

We continue to investigate increased latency for Messaging Logs as well as a low volume of 5XX errors. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 19, 2025 - 07:41 PDT

Investigating

We are investigating increased latency for Messaging Logs as well as a low volume of 5XX errors. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 19, 2025 - 06:41 PDT

This incident affected: PROGRAMMABLE MESSAGING (MMS, SMS).