API Errors Toward Multiple Networks in Multiple Countries

Incident Report for Twilio

Resolved

API errors toward multiple networks in multiple countries has been resolved and the Lookup API is operating normally at this time.

Posted Sep 23, 2025 - 14:05 PDT

Update

We are observing recovery of API errors toward multiple networks in multiple countries. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 23, 2025 - 12:20 PDT

Monitoring

We are observing recovery of API errors toward multiple networks in multiple countries. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Sep 23, 2025 - 11:57 PDT

Investigating

We are experiencing API errors toward multiple networks in multiple countries. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 23, 2025 - 10:47 PDT

This incident affected: ACCOUNT SECURITY (Lookup).