SMS Delivery Delays From Twilio Short Codes, Long Codes, and Toll-Free Numbers to Bell Canada

Incident Report for Twilio

Update

Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes, Long Codes, and Toll-Free Numbers to Bell network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 03, 2026 - 13:07 PDT

Identified

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes and Long Codes to Bell network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 03, 2026 - 12:38 PDT

Investigating

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes and Long Codes to Bell network subscribers in Canada. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 03, 2026 - 12:32 PDT

This incident affects: CARRIER NETWORK (SMS Long Code, North America, SMS Short Code, North America, SMS Toll-Free, North America) and ZIPWHIP MESSAGING (SMS Long Code, North America, SMS Toll-Free, North America).