SMS Delivery Failures to T-Mobile Network in the US for a subset Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures when sending messages to a subset of T-Mobile Network in the US for Short Codes. This incident has been resolved.

Posted Mar 20, 2024 - 10:47 PDT

Monitoring

We are observing successful SMS delivery when sending messages to T-Mobile Network in the US for a subset of Short Codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 20, 2024 - 08:44 PDT

Update

We continue experiencing SMS delivery failures when sending messages to T-Mobile Network in the US for a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

Posted Mar 19, 2024 - 21:09 PDT

Update

We are experiencing SMS delivery failures when sending messages to T-Mobile Network in the US for a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Posted Mar 19, 2024 - 05:10 PDT

Update

We are experiencing SMS delivery failures when sending messages to T-Mobile Network in the US for a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Mar 18, 2024 - 21:23 PDT

Update

We are experiencing SMS delivery failures when sending messages to T-Mobile Network in the US for a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Mar 18, 2024 - 17:29 PDT

Update

We are experiencing SMS delivery failures when sending messages to T-Mobile Network in the US for a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 18, 2024 - 15:23 PDT

Investigating

We are experiencing SMS delivery failures when sending messages to a subset of T-Mobile Network in the US for Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 18, 2024 - 14:15 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).