SMS Delivery Failures to Multiple Networks in Mexico

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures to multiple networks in Mexico. This incident has been resolved.

Posted Mar 11, 2025 - 08:55 PDT

Monitoring

We are observing successful SMS delivery to multiple networks in Mexico. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 11, 2025 - 08:13 PDT

Update

We are continuing to experience SMS delivery failures to multiple networks in Mexico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Mar 11, 2025 - 04:59 PDT

Update

We are continuing to experience SMS delivery failures to multiple networks in Mexico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 11, 2025 - 02:59 PDT

Investigating

We are experiencing SMS delivery failures to multiple networks in Mexico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 11, 2025 - 01:59 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).