SMS and MMS Delivery Failures To and From Multiple networks in USA & Canada

Incident Report for Twilio

Resolved

We are no longer experiencing MMS and SMS delivery failures To and From Multiple networks in the USA & Canada. This incident has been resolved.

Posted Aug 27, 2023 - 02:10 PDT

Monitoring

We are observing successful MMS and SMS delivery To and From Multiple networks in the USA & Canada. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 27, 2023 - 00:13 PDT

Investigating

We are experiencing SMS and MMS Delivery Failures To and From Multiple networks in the USA. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 26, 2023 - 23:19 PDT

This incident affected: CARRIER NETWORK (SMS Long Code, North America, MMS Long Code, North America, SMS Short Code, North America, MMS Short Code, North America, SMS Toll-Free, North America, MMS Toll-Free, North America).