Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Voice Calls Through DigitalOcean Are Experiencing Quality Issues.
Incident
Report for Twilio
Resolved
While we can only observe behavior of the DigitalOcean network by way of our customers, we see no on-going degradations with the Twilio product and are marking this as closed.
Monitoring
We have received reports of a quality issue with a subset of Voice Calls. Our engineering team has investigated the issue and determined there is a network issue with a downstream provider, DigitalOcean. We recommend reaching out to DigitalOcean’s Support team at https://cloudsupport.digitalocean.com/s/
Identified
We have received reports of a quality issue with a subset of Voice Calls. Our engineering team has investigated the issue and determined there is a network issue with a downstream provider, DigitalOcean. We recommend reaching out to DigitalOcean’s Support team at https://cloudsupport.digitalocean.com/s/.
Investigating
We've become aware of a potential issue with SIP Voice Calls through Digital Ocean network. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: ELASTIC SIP TRUNKING US1 (Origination US1) and PROGRAMMABLE VOICE US1 (SIP Interface US1).