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        SMS Delivery Delays from Twilio to PT Smartfren Telecom Indonesia

        Incident Report for Twilio

        Update

        Twilio customers may be experiencing SMS delivery delays from Twilio to PT Smartfren Telecom network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Posted Jun 01, 2026 - 15:25 PDT

        Update

        Twilio customers may be experiencing SMS delivery delays from Twilio to PT Smartfren Telecom network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Jun 01, 2026 - 11:24 PDT

        Update

        Twilio customers may be experiencing SMS delivery delays from Twilio to PT Smartfren Telecom network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Jun 01, 2026 - 09:24 PDT

        Identified

        Twilio customers may be experiencing SMS delivery delays from Twilio to Smartfren Telecom network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Jun 01, 2026 - 08:23 PDT

        Update

        Twilio customers may be experiencing SMS delivery delays from Twilio to Smartfren Telecom network subscribers in Indonesia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Jun 01, 2026 - 06:37 PDT

        Update

        Twilio customers may be experiencing SMS delivery delays from Twilio to Smartfren network subscribers in Indonesia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Jun 01, 2026 - 04:36 PDT

        Investigating

        Twilio customers may be experiencing SMS delivery delays from Twilio to Smartfren Telecom network subscribers in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Jun 01, 2026 - 03:35 PDT
        This incident affects: CARRIER NETWORK (SMS, APAC).