SMS Delivery Delays to Cubacel Cuba

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Cubacel Cuba. This incident has been resolved.

Posted Nov 02, 2021 - 10:32 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Cubacel Cuba. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 02, 2021 - 08:33 PDT

Update

We still continue to experience SMS delivery delays when sending messages to Cubacel Cuba for a small subset of Twilio customers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Nov 02, 2021 - 05:51 PDT

Update

We continue to experience SMS delivery delays when sending messages to Cubacel Cuba for a small subset of Twilio customers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Nov 02, 2021 - 01:43 PDT

Update

We continue to experience SMS delivery delays when sending messages to Cubacel Cuba for a small subset of Twilio customers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 01, 2021 - 23:40 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to Cubacel Cuba for a small subset of Twilio customers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 01, 2021 - 22:45 PDT

This incident affected: CARRIER NETWORK (SMS Long Code, North America).