Devices using Super SIM may experience connectivity issues in Australia on 3G

Incident Report for Twilio

Resolved

The incident is still ongoing but appears to be limited to only Telstra 3G in Australia. We are working diligently with our connectivity partner to resolve the issue. Devices connecting with Super SIM in Australia can connect to additional networks such as Optus if they are having trouble connecting on Telstra. As 4G/LTE connectivity was not impacted during this incident and alternative networks are available, this incident will now be closed. We have reached out to all impacted customers and will continue to provide them updates as the issue progresses.

Posted Mar 08, 2021 - 14:12 PST

Monitoring

We are now seeing recovery of the Super network connectivity issue. We are continuing to monitor for service stability. We will provide another update in half an hour or as soon as more information becomes available.

Posted Mar 08, 2021 - 13:37 PST

Update

We are experiencing Super SIM connectivity issues with one of our partners in Australia on 3G. Devices may have lost connectivity and are unable to reconnect. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 1 hour or sooner once more information becomes available.

Posted Mar 08, 2021 - 12:57 PST

Investigating

Our monitoring systems have detected a potential issue with devices connecting with Super SIM in Australia on 3G. The devices may have lost connectivity and are unable to reconnect. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 08, 2021 - 12:52 PST