Our Engineers are Investigating an Issue with Call quality issue to Multiple networks in Phillipines

Incident Report for Twilio

Resolved

Twilio [Voice] was degraded for 2hours an 16 minutes minutes between 22:43 21/12/2025 and 00:59 22/12/2025 Pacific Time . During this period of time customers may have experienced [problem symptoms such as interrupted calls and messages]. The issue has now been resolved.

Posted Dec 31, 2025 - 23:43 PST

Monitoring

Our engineers are currently investigating the customer impact of a retroactive issue with Call quality issue to Multiple networks in Phillipines. We will follow up and provide customer impact details within 2 hours.

Posted Dec 31, 2025 - 23:09 PST