Flex - Delays Accepting Inbound and Initiating Outbound for a Subset of Calls

Incident Report for Twilio

Resolved

We are no longer experiencing issues with delayed call queue times in Flex. This incident has been resolved.

Posted Dec 01, 2021 - 11:49 PST

Update

We are no longer experiencing issues with delayed call queue times in Flex. This incident has been resolved.

Posted Dec 01, 2021 - 11:14 PST

Update

Delayed call queue times in Flex were causing Delays accepting inbound and initiating outbound for a subset of calls. Flex is now operating normally. We will continue to monitor for system stability for the next 24 hours. We’ll provide another update in 24 hours or as soon as more information becomes available.

Posted Nov 30, 2021 - 15:46 PST

Monitoring

Call queue times in Flex are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 30, 2021 - 13:29 PST

Update

We are investigating elevated call queue times for a subset of Flex customers. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 30, 2021 - 12:45 PST

Investigating

We are investigating elevated call queue times for a subset of Flex customers. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Nov 30, 2021 - 12:22 PST

This incident affected: FLEX (Flex Application Platform).