Voice Insights Summaries Delayed for all Call Types

Incident Report for Twilio

Resolved

Voice Insights Summaries have now completely caught up and all services are operating normally. The incident has been resolved.

Posted Aug 23, 2021 - 13:10 PDT

Monitoring

Voice Insights Summaries have almost caught up. We will continue to monitor for system stability. We'll provide a final update in 1 hour.

Posted Aug 23, 2021 - 12:34 PDT

Update

Our engineers have identified the issue causing delays with Voice Insights summaries for voice calls and have implemented a fix. Call summaries are still delayed, but the delays are continuing to decrease. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Aug 23, 2021 - 11:25 PDT

Update

Our engineers have identified the issue causing delays with Voice Insights summaries for voice calls and have implemented a fix. Call summaries are still delayed, but the delays are continuing to decrease. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 23, 2021 - 09:31 PDT

Identified

Our engineers have identified the issue causing delays with Voice Insights summaries for voice calls and have implemented a fix. Call summaries are still delayed, but the delays are steadily decreasing. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 23, 2021 - 08:37 PDT

Update

We are investigating delays with Voice Insights summaries for voice calls. Call summaries are currently delayed by 90 minutes after call completion. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 23, 2021 - 07:49 PDT

Update

We are investigating delays with Voice Insights events and metrics for client/SDK calls. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 23, 2021 - 07:27 PDT

Investigating

Our monitoring systems have detected a potential issue with Voice Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 23, 2021 - 07:10 PDT

This incident affected: PROGRAMMABLE VOICE US1 (Voice Insights US1).