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        SMS Delivery Delays to Altan Redes Networks in Mexico

        Incident Report for Twilio

        Resolved

        We are no longer experiencing SMS delivery delays when sending messages to Altan Redes networks in Mexico. This incident has been resolved.
        Posted Jun 29, 2024 - 01:26 PDT

        Monitoring

        We are observing recovery in SMS delivery delays when sending messages to Altan Redes networks in Mexico for a subset of long-code and alpha-numeric numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Jun 28, 2024 - 23:30 PDT

        Update

        We are continuing to experience SMS delivery delays when sending messages to Altan Redes networks in Mexico for a subset of long-code and alpha-numeric numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Jun 28, 2024 - 21:41 PDT

        Update

        We are continuing to experience SMS delivery delays when sending messages to Altan Redes networks in Mexico for a subset of long-code and alpha-numeric numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Jun 28, 2024 - 20:00 PDT

        Investigating

        We are continuing to experience SMS delivery delays when sending messages to Altan Redes networks in Mexico for a subset of long-code and alpha-numeric numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Jun 28, 2024 - 19:00 PDT

        Monitoring

        We are observing recovery in SMS delivery delays when sending messages to Altan Redes networks in Mexico for a subset of long-code and alpha-numeric numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Jun 28, 2024 - 17:01 PDT

        Update

        We are continuing to experience SMS delivery delays when sending messages to Altan Redes networks in Mexico for a subset of long-code and alpha-numeric numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available
        Posted Jun 28, 2024 - 14:34 PDT

        Update

        We are experiencing SMS delivery delays when sending messages to Altan Redes networks in Mexico for a subset of long-code and alpha-numeric numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available
        Posted Jun 28, 2024 - 11:54 PDT

        Investigating

        We are experiencing SMS delivery delays when sending messages to Altan Redes networks in Mexico for a subset of long-code and alpha-numeric numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available
        Posted Jun 28, 2024 - 11:03 PDT
        This incident affected: CARRIER NETWORK (SMS, Latin America).
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