Intermittent errors in Speech transcriptions

Incident Report for Twilio

Resolved

All systems have recovered and Speech Recognition is fully operational at this time

Posted Apr 05, 2018 - 18:18 PDT

Monitoring

Status - Monitoring

Posted Apr 05, 2018 - 18:01 PDT

Update

The intermittent issues with our 3rd party speech transcription provider have now been resolved, and speech results are no longer missing from callbacks. Our engineering team continues to monitor.

Posted Apr 05, 2018 - 18:01 PDT

Investigating

We are investigating intermittent issues with speech to text transcription, resulting in missing speech result in callbacks

Posted Apr 05, 2018 - 17:48 PDT

This incident affected: PROGRAMMABLE VOICE US1 (Recording Transcriptions US1).