Call Failures to and from a Subset of Twilio's Numbers in Brazil

Incident Report for Twilio

Resolved

The issue affecting inbound and outbound calls to a subset of Twilio Brazil phone numbers has been resolved, and the service is functioning normally at this time.

Posted Sep 10, 2025 - 17:42 PDT

Monitoring

We have started seeing recovery for inbound and outbound calls to a subset of Twilio Brazil phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Sep 10, 2025 - 17:11 PDT

Update

We continue experiencing call failures to and from a subset of Twilio Brazil phone numbers. Our engineers are actively working with our carrier partners to identify the root cause and resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 10, 2025 - 16:52 PDT

Update

We are observing call failures to and from a subset of Twilio's numbers in Brazil. We are currently working with our carrier partners to identify the root cause and resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 10, 2025 - 15:52 PDT

Investigating

Our monitoring systems have detected a potential issue with recently migrated BR numbers not connecting. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 10, 2025 - 15:35 PDT

This incident affected: CARRIER NETWORK (Voice, Latin America).