Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Connectivity Lost on ~10% Super SIM Devices
Incident
Report for Twilio
Resolved
This issue has been resolved and Super SIM is operating normally at this time.
Monitoring
We are now seeing recovery of the network connectivity issue. We are continuing to monitor for service stability. We will provide another update in 30 min or as soon as more information becomes available.
Update
Beginning at 17:30 UTC, we observed ~10% of active data sessions on Super SIM being dropped. Devices that attempted to reconnect immediately after losing connectivity should have been able to successfully reconnect to the redundant instances while the impacted one recovered. Our engineering team is actively working on identifying and resolving the issue. We will provide another update in 2 hours or sooner once more information becomes available.
Investigating
Our monitoring systems have detected a potential issue . Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.