Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Receiving calls in some France numbers are partially degraded
Incident
Report for Twilio
Resolved
This incident has been resolved.
Update
We have confirmed with the underlying carrier that issue of packet loss to Twilio France phone numbers has been resolved. Voice, Europe is operating normally.
Update
Our engineers continue working on the packet loss issue to Twilio France numbers with the underlying carrier and performing more tests to solve this issue as soon as possible. We will update you once we have more information.
Update
We are continuing to see recovery for calls toward Twilio numbers in France. We are working with our carrier partner on a permanent fix which is planned within the next 24 hours. We will continue to monitor during this period and will update when further information is available.
Monitoring
We are observing recovery for calls toward Twilio numbers in France, we will keep monitoring calls behavior and provide further updates as soon as possible.
Investigating
We are again observing some difficulties with receiving calls to Twilio numbers in France, our engineers are investigating this with our carrier partner at the moment to investigate and resolve this issue.
This incident affected: CARRIER NETWORK (Voice, Europe).