High Packet Loss Causing Voice Failures

Incident Report for Twilio

Resolved

Programmable Voice and Elastic SIP Trunking services were degraded for 16 minutes between 20:36 and 20:52 Pacific Time on 07/03/2021. During this period, subset of customers may experience degraded call quality or dropped calls due to latency. The issue has now been resolved.

Posted Jul 03, 2021 - 21:20 PDT

Investigating

Our monitoring systems have detected a potential issue with Programmable Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 03, 2021 - 20:54 PDT

This incident affected: ELASTIC SIP TRUNKING US1 (Origination US1) and PROGRAMMABLE VOICE US1 (PSTN US1, SIP Interface US1, Client Web US1, Client Mobile US1, Conference US1).