Delays and Failures Provisioning 10DLCs with US Carriers

Incident Report for Twilio

Resolved

The issue affecting delays and failures in provisioning 10DLCs within the US carrier ecosystem has been resolved, and the service is functioning normally at this time.

Posted Jun 30, 2023 - 08:33 PDT

Monitoring

We have started seeing recovery for delays and failures in provisioning 10DLCs within the US carrier ecosystem. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Jun 30, 2023 - 08:03 PDT

Update

We are experiencing delays and failures in provisioning 10DLCs within the US carrier ecosystem. We are also investigating potential impact with 10DLC campaign registrations. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 30, 2023 - 07:03 PDT

Investigating

Our monitoring systems have detected a potential issue with toll-free and 10DLC provisioning and cancellations. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jun 30, 2023 - 06:47 PDT

This incident affected: PHONE NUMBERS.