Long Code SMS Delivery Delays to and from Networks in the United States and Canada

Incident Report for Twilio

Resolved

We are no longer experiencing long code SMS delivery delays to and from networks in the United States and Canada. This incident has been resolved.

Posted Jan 12, 2020 - 09:33 PST

Monitoring

We are observing recovery in delivery, but users may experience some minor delays. We will continue to monitor and provide an update as soon as additional information is available

Posted Jan 11, 2020 - 22:33 PST

Update

We continue to work with our carrier partner to resolve the issue. We will provide an update as soon as additional information is available.

Posted Jan 11, 2020 - 21:09 PST

Update

We are observing long code SMS delivery delays to and from networks in the United States and Canada. Both incoming and outgoing messages are affected. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.

Posted Jan 11, 2020 - 17:23 PST

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jan 11, 2020 - 17:11 PST

This incident affected: CARRIER NETWORK (SMS Long Code, North America).