Delays and Failures Provisioning 10DLCs With US Carriers

Incident Report for Twilio

Resolved

The issue with delays and failures in provisioning 10DLCs within the US carrier ecosystem has been resolved and the service is operating normally at this time.

Posted Aug 13, 2023 - 21:37 PDT

Monitoring

We are observing recovery from the delays and failures in provisioning 10DLCs within the US carrier ecosystem. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 13, 2023 - 20:06 PDT

Update

We are experiencing delays and failures in provisioning 10DLCs within the US carrier ecosystem. We are also investigating the potential impact with 10DLC campaign registrations. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 13, 2023 - 19:08 PDT

Investigating

Our monitoring systems have detected a potential issue with Netnumbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 13, 2023 - 18:57 PDT

This incident affected: PHONE NUMBERS.