Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Super SIM Network Connectivity Issues
Incident
Report for Twilio
Resolved
Network connectivity issue has been resolved and service is operating normally at this time.
Update
We are still seeing recovery of the network connectivity issue. We are continuing to monitor for service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Monitoring
We are now seeing recovery of the network connectivity issue while the affected devices are reconnecting. We are continuing to monitor for service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Investigating
We are experiencing Super SIM connectivity issues. Beginning at 02:48 UTC, we observed ~5% of active data sessions on Super SIM being dropped. Devices that attempted to reconnect immediately after losing connectivity should have been able to successfully reconnect to the redundant instances while the impacted one recovered. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 1 hour or sooner once more information becomes available.