Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Super SIM Connection Event Delays
Incident
Report for Twilio
Resolved
Delays in Super SIM Connection Events has been resolved and is operating normally at this time.
Monitoring
Our engineering team has put in a fix to address the issue that is causing delays in Super SIM Connection Events. We will continue to monitor. We will provide another update in 2 hours or sooner once more information becomes available.
Identified
The issue causing delays in Super SIM Connection Events has been identified. The team deployed new service instances to mitigate the impact and devices reconnecting after 18:58 UTC will not encounter delays. Existing connections are being transferred to the newly deployed instances. We will provide another update in 2 hours or sooner once more information becomes available.
Update
Since 12:00 PM UTC we started investigating an issue where users Super SIM may experience delayed in getting their Super SIM Connection Events. Device connectivity to the mobile networks is not impacted. We are actively working to identify and resolve the issue. We will provide another update in 1 hour or sooner once more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with Super SIM Connection Events. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.