SMS Delivery Delays to the US Appalachian Wireless Network from a Subset of Shortcode and Toll-Free Numbers

Incident Report for Twilio

Resolved

We are no longer experiencing SMS Delivery Delays when sending messages to the US Appalachian Wireless network from a subset of shortcode and toll-free numbers. This incident has been resolved.

Posted Mar 30, 2022 - 16:21 PDT

Monitoring

We are observing recovery in SMS Delivery Delays when sending messages to the US Appalachian Wireless network from a subset of shortcode and toll-free numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours, or as soon as more information becomes available.

Posted Mar 30, 2022 - 14:44 PDT

Update

We continue experiencing SMS delivery delays when sending messages to the US Appalachian Wireless network from a subset of shortcode and toll-free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 30, 2022 - 12:35 PDT

Update

Posted Mar 30, 2022 - 10:20 PDT

Update

We are experiencing SMS delivery delays when sending messages to the US Appalachian Wireless network from a subset of shortcode and toll-free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 30, 2022 - 09:28 PDT

Investigating

Our monitoring systems have detected a potential issue with SMS delivery delays to US networks via a subset of shortcode numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 30, 2022 - 09:24 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America, SMS Toll-Free, North America).