TaskRouter Replica Delay

Incident Report for Twilio

Resolved

Between 01:30 and 06:30 Pacific Time on 05/13/2022, customers may have experienced delays when fetching data from TaskRouter, delays in matching Workers to Tasks, and in some instances experiencing failed outbound calls. If you are still experiencing outbound call failures now, please have the agents refresh their UI. After monitoring, we found that services should be operational.

Posted May 13, 2022 - 11:15 PDT

Monitoring

Between 01:30 and 06:30 Pacific Time on 05/13/2022, customers may have experienced delays when fetching data from TaskRouter, delays in matching Workers to Tasks, and in some instances experiencing failed outbound calls. If you are still experiencing outbound call failures now, please have the agents refresh their UI. We are monitoring the service for stability for the next 2 hours and will provide another update as soon as there is more information to share.

Posted May 13, 2022 - 09:11 PDT

Investigating

We are investigating delays in Flex /TaskRouter. Customers may experience delays when fetching data from TaskRouter, delays in matching Workers to Tasks, and in some instances Outbound calls. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted May 13, 2022 - 08:27 PDT

This incident affected: FLEX (Flex Application Platform, TaskRouter).