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TaskRouter Replica Delay
Incident
Report for Twilio
Resolved
Between 01:30 and 06:30 Pacific Time on 05/13/2022, customers may have experienced delays when fetching data from TaskRouter, delays in matching Workers to Tasks, and in some instances experiencing failed outbound calls. If you are still experiencing outbound call failures now, please have the agents refresh their UI. After monitoring, we found that services should be operational.
Monitoring
Between 01:30 and 06:30 Pacific Time on 05/13/2022, customers may have experienced delays when fetching data from TaskRouter, delays in matching Workers to Tasks, and in some instances experiencing failed outbound calls. If you are still experiencing outbound call failures now, please have the agents refresh their UI. We are monitoring the service for stability for the next 2 hours and will provide another update as soon as there is more information to share.
Investigating
We are investigating delays in Flex /TaskRouter. Customers may experience delays when fetching data from TaskRouter, delays in matching Workers to Tasks, and in some instances Outbound calls. We expect to provide another update in 30 minutes or as soon as more information becomes available.
This incident affected: FLEX (TaskRouter, Flex Application Platform).