Inbound Message Delivery Delays to a subset of Twilio Australia Phone Numbers

Incident Report for Twilio

Resolved

The issue affecting message delays to Twilio Australia Phone Numbers has been resolved, and the service is functioning normally at this time.

Posted May 10, 2023 - 08:22 PDT

Monitoring

We have started seeing recovery for the issue causing message delays to a subset of Twilio Australia Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 10, 2023 - 06:23 PDT

Update

We are experiencing message delays to a subset of Twilio Australia Phone Numbers. Customers may experience latency in receiving SMS messages from various mobile networks in Australia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted May 10, 2023 - 04:27 PDT

Update

We are experiencing message delays to a subset of Twilio Australia Phone Numbers. Customers may experience latency in receiving SMS messages from various mobile networks in Australia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 10, 2023 - 02:28 PDT

Investigating

We are experiencing message delays to a subset of Twilio Australia Phone Numbers. Customers may experience latency in receiving SMS messages from various mobile networks in Australia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted May 10, 2023 - 01:40 PDT

This incident affected: CARRIER NETWORK (SMS, APAC).