Processing Delays Within Conversation Intelligence V2

Incident Report for Twilio

Resolved

Delays within Conversation Intelligence v2 and Flex Agent Copilot has been resolved and is operating normally at this time.

Posted May 27, 2026 - 10:13 PDT

Monitoring

Conversation Intelligence v2 and Flex Agent Copilot is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted May 27, 2026 - 09:42 PDT

Update

We are currently experiencing processing delays within Conversation Intelligence v2. As a result, Transcription and Operator Results may take longer than expected to generate. Additionally we are seeing errors with Flex Agent Copilot generating Conversation Wrap Up Notes. This issue is due to upstream performance degradation with one of our vendors. Our team is actively monitoring the situation alongside their team to ensure services return to normal as quickly as possible. We expect to provide another update in 2 hour or as soon as more information becomes available.

Posted May 27, 2026 - 08:35 PDT

Update

We are currently experiencing processing delays within Conversation Intelligence v2. As a result, Transcription and Operator Results may take longer than expected to generate. Our team is actively monitoring the situation to ensure services return to normal as quickly as possible. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted May 27, 2026 - 08:28 PDT

Update

We are continuing to work on a fix for this issue.

Posted May 27, 2026 - 08:27 PDT

Identified

We are currently experiencing processing delays within Conversation Intelligence v2. As a result, Transcription and Operator Results may take longer than expected to generate. Our team is actively monitoring the situation to ensure services return to normal as quickly as possible. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted May 27, 2026 - 08:08 PDT

This incident affected: CONVERSATIONS (Conversation Intelligence) and FLEX (Flex Agent Desktop).