SMS Delivery Delays and Failures to US Cellular and Google Voice numbers for a small subset of traffic

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures to US Cellular and Google Voice numbers in the US. This incident has been resolved.

Posted Oct 17, 2020 - 16:53 PDT

Monitoring

We are observing successful SMS delivery to US Cellular and Google Voice numbers in the US for the past 30 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 17, 2020 - 16:26 PDT

Update

We are experiencing delivery delays and failures sending to US Cellular and Google Voice numbers in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 17, 2020 - 15:40 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 17, 2020 - 15:30 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).