Delays with processing account balance changes for some customers

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Apr 03, 2020 - 11:41 PDT

Update

We are continuing to investigate this issue that appears to result in delayed processing of account balance changes.

Posted Apr 03, 2020 - 11:12 PDT

Update

For some customers, we are observing issues regarding account balance changes such as payments that are failing to process in a timely manner, causing some customers to remain with negative account balances after completing payments. Other impacts include account balances potentially running down before recharge payments are processed. Our engineers are working to resolve the issue. We will provide an update as soon as we have more information.

Posted Apr 03, 2020 - 10:13 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 03, 2020 - 09:50 PDT

This incident affected: DEVELOPER TOOLS (Console) and TWILIO PLATFORM (Billing).