SMS Delivery Delays to Multiple Networks in Brazil via Subset of Short codes and Registered Sender ID

Incident Report for Twilio

Resolved

We are no longer experiencing delivery report delays when sending messages to Multiple Networks In Brazil via Subset of Short codes and Registered Sender IDs. This incident has been resolved.

Posted Aug 10, 2024 - 07:34 PDT

Update

We continue to observe a recovery in delivery report delays when sending to Multiple Networks In Brazil via Subset of Short codes and Registered Sender IDs. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 10, 2024 - 06:41 PDT

Monitoring

We are observing recovery in MMS/SMS delivery delays when sending messages to SMS delivery delays when sending messages to Multiple Networks In Brazil via Subset of Short codes and Registered Sender ID. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 10, 2024 - 04:40 PDT

Update

We continue to experience SMS delivery delays when sending messages to Multiple Networks In Brazil via Subset of Short codes and Registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 10, 2024 - 02:40 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to Multiple Networks In Brazil via Subset of Short codes and Registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 10, 2024 - 01:42 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).