Deliverability issue of DLRs for SMS messages to Sprint US phone numbers

Incident Report for Twilio

Resolved

We have resolved the incident. All systems are operating normally.

Posted May 07, 2018 - 07:03 PDT

Update

We are still continuing to work with our carrier partners to resolve this issue. Next update in four hours.

Posted May 07, 2018 - 04:42 PDT

Investigating

We are experiencing a deliverability issue of DLRs for SMS messages sent to Sprint phone numbers in the US. SMS messages to Sprint phone numbers are successfully delivered but delivery reports, DLRs, are not. We are working with our carrier partners to resolve this issue. Next update within two hours.

Posted May 07, 2018 - 02:52 PDT

This incident affected: PROGRAMMABLE MESSAGING (SMS).