SMS Delivery Delays and Failures from a Subset of Twilio Sender IDs to Multiple Networks in India

Incident Report for Twilio

Resolved

The incident has been resolved and SMS delivery from network subscribers to Twilio India is operating normally.

Posted Jun 16, 2026 - 12:01 PDT

Update

Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jun 16, 2026 - 09:24 PDT

Update

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 16, 2026 - 07:23 PDT

Identified

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 16, 2026 - 06:14 PDT

Update

Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in India. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 16, 2026 - 05:55 PDT

Investigating

Twilio customers may be experiencing SMS delivery failures from Twilio to multiple networks in India when using pre-registered sender IDs. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 16, 2026 - 04:50 PDT

This incident affected: CARRIER NETWORK (SMS, APAC).