SMS Delivery Receipt (DLR) Latency to Toll-Free Numbers in the United States

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Jul 21, 2018 - 17:02 PDT

Monitoring

SMS delivery receipts (DLRs) are arriving without delay. All services are fully operational.

Posted Jul 21, 2018 - 16:39 PDT

Update

We continue to experience SMS delivery receipt (DLR) latency to toll-free numbers in the United States. Message delivery remains unaffected and messages are arriving without delay. Our engineers continue to work with our carrier partner to restore service. We will provide an update within 2 hours

Posted Jul 21, 2018 - 16:20 PDT

Investigating

We are currently experiencing SMS delivery receipt (DLR) latency to toll-free numbers in the United States. Message delivery is not impacted and messages are arriving without delay. Our engineers are working with our carrier partner to restore service. We will provide an update within 60 minutes.

Posted Jul 21, 2018 - 15:20 PDT

This incident affected: PROGRAMMABLE MESSAGING (SMS).