SMS Delivery Failures to Kazakhstan Tele2

Incident Report for Twilio

Resolved

We were notified that the SMS delivery failures to the Tele2 network in Kazakhstan are due to SMS send using long code numbers instead of pre-registered Sender ID. We have notified the customers that are sending to Tele2 network in Kazakhstan to pre-register their Sender ID. This incident has been resolved.

Posted Nov 09, 2021 - 20:45 PST

Update

We are continuing to investigate SMS delivery failures to the Tele2 network in Kazakhstan. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Nov 09, 2021 - 17:31 PST

Update

We are continuing to investigate SMS delivery failures to the Tele2 network in Kazakhstan. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 09, 2021 - 15:45 PST

Update

We are investigating SMS delivery failures to the Tele2 network in Kazakhstan. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 09, 2021 - 14:53 PST

Investigating

Our monitoring systems have detected a potential issue with SMS delivery failures to the Tele2 network in Kazakhstan. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Nov 09, 2021 - 14:42 PST

This incident affected: CARRIER NETWORK (SMS, Europe).