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        Degradation of Programmable Voice Service in BR1 Region

        Incident Report for Twilio

        Resolved

        Degradation of Twilio Voice in Brazil has been resolved and is operating normally at this time.
        Posted May 03, 2023 - 06:52 PDT

        Monitoring

        Twilio Voice in Brazil is now operating normally. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.
        Posted May 03, 2023 - 06:44 PDT

        Update

        We are investigating a service interruption with Twilio Voice in Brazil. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted May 03, 2023 - 06:24 PDT

        Investigating

        Our monitoring systems have detected a potential issue with Programmable Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted May 03, 2023 - 06:15 PDT
        This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1, SIP Interface US1, Client Web US1, Client Mobile US1, Conference US1, Recording US1, Queue US1, Text-to-Speech US1, Recording Transcriptions US1, TwiML US1, Voice Insights US1, Speech Recognition (Gather Speech) US1).