Report an Incident
Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      Delays in helpdesk responses via email
      Incident Report for Twilio
      Resolved
      Support requests through all channels are now returned to normal processing. The service is operating normally at this time.
      Posted Dec 17, 2015 - 06:28 PST
      Update
      We continue to experience delays in responding to some support requests over email. We advise customers to submit help desk requests through the Account Portal at https://www.twilio.com/help/contact. Premium Support phone lines are operational and remain unaffected
      Posted Dec 17, 2015 - 05:53 PST
      Update
      We continue to experience delays in responding to some support requests over email. Premium Support phone lines are operational and remain unaffected.
      Posted Dec 17, 2015 - 05:21 PST
      Identified
      We are currently experiencing an issue with our help desk software and will have delayed support responses.
      Posted Dec 17, 2015 - 04:33 PST
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