Delays in helpdesk responses via email

Incident Report for Twilio

Resolved

Support requests through all channels are now returned to normal processing. The service is operating normally at this time.

Posted Dec 17, 2015 - 06:28 PST

Update

We continue to experience delays in responding to some support requests over email. We advise customers to submit help desk requests through the Account Portal at https://www.twilio.com/help/contact. Premium Support phone lines are operational and remain unaffected

Posted Dec 17, 2015 - 05:53 PST

Update

We continue to experience delays in responding to some support requests over email. Premium Support phone lines are operational and remain unaffected.

Posted Dec 17, 2015 - 05:21 PST

Identified

We are currently experiencing an issue with our help desk software and will have delayed support responses.

Posted Dec 17, 2015 - 04:33 PST