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        SMS Delivery Delays and Failures Between a Subset of Twilio Long Codes and Multiple Networks in France

        Incident Report for Twilio

        Resolved

        The incident has been resolved and SMS delivery between a subset of Twilio Long Codes and affected networks in France is operating normally.
        Posted May 21, 2026 - 15:40 PDT

        Monitoring

        We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and multiple networks in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted May 21, 2026 - 13:47 PDT

        Investigating

        Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and multiple networks in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted May 21, 2026 - 12:44 PDT
        This incident affected: CARRIER NETWORK (SMS, Europe).
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