MMS Delivery Failures to and from Multiple Networks in the US for a Subset of Shortcodes

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery failures to and from multiple networks in the US for a subset of shortcodes. This incident is resolved.

Posted Jul 23, 2025 - 18:31 PDT

Monitoring

We are observing recovery from MMS delivery failures to and from multiple networks in the US for a subset of shortcodes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 23, 2025 - 16:39 PDT

Update

We are experiencing MMS delivery failures to and from multiple networks in the US for a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 23, 2025 - 15:35 PDT

Update

We are experiencing MMS delivery failures from Network subscribers in the United States to a subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 23, 2025 - 14:40 PDT

Investigating

Our monitoring systems have detected a potential issue with MMS delivery failures from subscribers in the United States. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 23, 2025 - 14:31 PDT

This incident affected: CARRIER NETWORK (MMS Short Code, North America).