WhatsApp Marketing Messages Disruption

Incident Report for Twilio

Resolved

Issue affecting delivery receipts for WhatsApp MMLite messages has been resolved and is operating normally at this time.

Posted Oct 11, 2025 - 08:55 PDT

Monitoring

Delivery receipts for WhatsApp MMLite messages are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Oct 11, 2025 - 08:22 PDT

Update

We are currently experiencing an issue affecting delivery receipts for WhatsApp MMLite messages. A small subset of customers may notice that their messages appear stuck in the "SENT" status. This is due to an outage with a third-party provider. We will share an update within the next 8 hours or sooner if more information becomes available.

Posted Oct 11, 2025 - 07:12 PDT

Identified

We are currently experiencing an issue affecting delivery receipts for WhatsApp MMLite messages. A small subset of customers may notice that their messages appear stuck in the "SENT" status. This is due to an outage with a third-party provider. We will share an update within the next 4 hours or sooner if more information becomes available.

Posted Oct 11, 2025 - 03:10 PDT

Update

We are continuing to investigate this issue.

Posted Oct 11, 2025 - 02:30 PDT

Investigating

We are experiencing message delivery disruption with WhatsApp Marketing. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 11, 2025 - 02:26 PDT

This incident affected: PROGRAMMABLE MESSAGING (Messaging Channels).