Inbound Call Failures to Twilio Toll-free Numbers from Canadian Phone Numbers

Incident Report for Twilio

Resolved

The issue affecting inbound calls to Twilio Toll-free Numbers from Canadian Phone Numbers has been resolved, and the service is functioning normally at this time.

Posted Mar 19, 2025 - 03:49 PDT

Monitoring

We have started seeing recovery for inbound calls to Twilio Toll-free Numbers from Canadian Phone Numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 19, 2025 - 01:49 PDT

Update

We are still observing inbound call failures to a subset of Twilio Toll-free numbers from Canadian phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Mar 18, 2025 - 23:56 PDT

Update

We are still observing inbound call failures to a subset of Twilio Toll-free numbers from Canadian phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Mar 18, 2025 - 20:20 PDT

Update

We are still observing inbound call failures to a subset of Twilio Toll-free numbers from Canadian phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 18, 2025 - 18:21 PDT

Investigating

We are observing inbound call failures to Twilio Toll-free Numbers from Canadian Phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 18, 2025 - 17:32 PDT

This incident affected: CARRIER NETWORK (Voice, North America).