Voice Quality Degradation with Inbound and Outbound calls to Taiwan Phone numbers

Incident Report for Twilio

Resolved

The issue affecting voice quality degradation with inbound and outbound calls to Taiwan phone numbers has been resolved, and the service is functioning normally at this time.

Posted Dec 13, 2021 - 06:11 PST

Monitoring

We have started seeing recovery in voice quality degradation with inbound and outbound calls to Taiwan phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 13, 2021 - 04:38 PST

Investigating

We are observing voice quality degradation with inbound and outbound calls to Taiwan phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 13, 2021 - 03:42 PST

This incident affected: CARRIER NETWORK (Voice, APAC).