SMS Delivery Delays to H3G UK

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending SMS to, and receiving SMS from, H3G UK numbers, from a subset of domestic long code numbers. This incident has been resolved.

Posted Aug 17, 2023 - 04:33 PDT

Update

We are continuing to observe recovery when sending SMS to, and receiving SMS from, H3G UK numbers, from a subset of domestic long code numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours, or as soon as more information becomes available.

Posted Aug 17, 2023 - 04:30 PDT

Monitoring

We are observing recovery when sending SMS to, and receiving SMS from, H3G UK numbers, from a subset of domestic long code numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours, or as soon as more information becomes available.

Posted Aug 17, 2023 - 02:33 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to, and receiving messages from, H3G UK numbers, from a subset of domestic long code numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour, or as soon as more information becomes available.

Posted Aug 17, 2023 - 02:24 PDT

This incident affected: CARRIER NETWORK (SMS, Europe).