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Issues found outside of Twilio’s Network
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System Metrics
Call Failures to Multiple Networks in Brazil from a Subset of Twilio's Phone Numbers
Incident
Report for Twilio
Resolved
The issue affecting call failures to multiple networks in Brazil from a subset of Twilio's phone numbers has been resolved, and the service is functioning normally at this time.
Update
We have started seeing recovery for call failures to multiple networks in Brazil from a subset of Twilio's phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Monitoring
We have started seeing recovery for call failures to multiple networks in Brazil from a subset of Twilio's phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We continue to observe call failures to multiple networks in Brazil from a subset of Twilio's phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Update
We continue to observe call failures to multiple networks in Brazil from a subset of Twilio's phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Update
We are still observing call failures to multiple networks in Brazil from a subset of Twilio's phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Investigating
We are observing call failures to multiple networks in Brazil from a subset of Twilio's phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
This incident affected: CARRIER NETWORK (Voice, Latin America).