SMS Delivery Delays and Failures To and From Twilio Numbers in United States of America and Canada via Subset of Short Codes and long codes

Incident Report for Twilio

Resolved

We are no longer experiencing MMS/SMS delivery delays when sending messages to SMS delivery when sending messages to and from Twilio numbers in the United States of America and Canada. This incident has been resolved.

Posted Jan 08, 2026 - 02:03 PST

Update

We are continuing to observe recovery in SMS delivery when sending messages to and from Twilio numbers in the United States of America and Canada. We will continue monitoring the service to ensure a full recovery. We will provide another update in another 2 hours or as soon as more information becomes available.

Posted Jan 08, 2026 - 00:12 PST

Update

Posted Jan 07, 2026 - 22:16 PST

Monitoring

We are observing recovery in SMS delivery when sending messages to and from Twilio numbers in the United States of America and Canada. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 07, 2026 - 20:27 PST

Update

We are continuing to experience SMS delivery delays and failures to and from Twilio numbers in the United States of America and Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 07, 2026 - 18:35 PST

Investigating

We are experiencing SMS Delivery Delays and Failures To and From Twilio Numbers in United States of America and Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 07, 2026 - 17:39 PST

This incident affected: CARRIER NETWORK (SMS Long Code, North America).